Return policy

Thank you for shopping with Heartland. We are proud to offer custom-made apparel, crafted and printed specifically for each customer. Because every product is made to order, each item is uniquely yours.

Your satisfaction matters to us, and we’re here to help if you have any concerns.

📦 Return Eligibility

As our products are made to order, we generally do not accept returns or exchanges unless:

  • The product is damaged

  • There is a manufacturing defect

  • You received the wrong item

If any of the above applies, we’ll gladly offer you:

  • A replacement

  • A store credit

  • Or a refund to your original payment method

⏳ Timeframe for Returns

To be eligible for a return or refund:

  • Report the issue within 10 days of receiving your order.

  • Submit a photo of the item’s condition and your order number via email or our contact form.

  • Returns for approved cases must be completed within 30 days of purchase.

🔁 Return Conditions

Returned items must be:

  • In original condition – unused, with tags, and in original packaging

  • Accompanied by proof of purchase

💬 How to Request a Return

  1. Email us at heartlandus.store@gmail.com or use our [Contact Form]

  2. Include your order number in the subject line

  3. Attach a clear photo of the item showing the issue

  4. Wait for our customer support to respond and assist you further

❗ Please Note

  • We do not accept returns for buyer’s remorse, wrong size selection, or color preferences due to the custom nature of our products.

  • If your return is approved, we will provide clear instructions on how and where to send the product back (if required).

We appreciate your understanding and support. Thank you for choosing Heartland — where every shirt is made just for you.